Mr. Hobo Millionaire

Never Say No

If you want to be successful in business, never say no. Serve your customers. Your customers simply want to be helped.

This post is going to start off with a bit of a rant about a recent, negative, experience with American Airlines. I promise there is much more to this post than just this rant. I’ll share with you some key points on how I was successful with my software company by serving my customers and finding a way to say “yes”. This initial story about American Airlines will be an example of how NOT to handle customers.

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