If you want to be successful in business, never say no. Serve your customers. Your customers simply want to be helped.
This post is going to start off with a bit of a rant about a recent, negative, experience with American Airlines. I promise there is much more to this post than just this rant. I’ll share with you some key points on how I was successful with my software company by serving my customers and finding a way to say “yes”. This initial story about American Airlines will be an example of how NOT to handle customers.